:root{--app-header-message-offset: 68px;--app-bg-layout: #f0f2f5;--app-bg-container: #ffffff;--app-color-primary: #1677ff;--app-color-border: #d9d9d9;--app-color-border-strong: rgba(0, 0, 0, .18);--app-color-divider: rgba(0, 0, 0, .12);--app-color-scrollbar: #bfbfbf;--app-color-scrollbar-hover: #999999;--app-color-muted-text: rgba(0, 0, 0, .65);--app-color-row-highlight-bg: rgba(22, 119, 255, .08);--app-color-row-highlight-border: rgba(22, 119, 255, .2);--app-color-primary-soft: rgba(22, 119, 255, .12)}body{margin:0;padding:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,Noto Sans,sans-serif,"Apple Color Emoji","Segoe UI Emoji",Segoe UI Symbol,"Noto Color Emoji";-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;transition:background-color .3s ease}body>.ant-message,.ant-app .ant-message,#inline-message-host .ant-message{top:var(--app-header-message-offset)!important;inset-block-start:var(--app-header-message-offset)!important}body .ant-message .ant-message-notice{position:fixed!important;top:var(--app-header-message-offset)!important;left:50%!important;right:auto!important;width:max-content!important;max-width:min(560px,calc(100vw - 32px))!important;margin:0!important;transform:translate(-50%)!important;box-sizing:border-box}#inline-message-host .ant-message .ant-message-notice{position:static!important;top:auto!important;left:auto!important;right:auto!important;max-width:100%!important;transform:none!important}body .ant-message .ant-message-notice-content{display:inline-flex;width:auto;max-width:100%;white-space:normal;overflow-wrap:anywhere;text-align:left;box-sizing:border-box}.glass-panel,.ant-card,.ant-modal-content,.ant-drawer-content{backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px)}.tickets-table .ant-table-container{border:1.5px solid var(--app-color-border-strong)}.tickets-table .ant-table-container table{width:max-content;min-width:100%}.tickets-table .ant-table-container table>thead>tr>th,.tickets-table .ant-table-container table>tbody>tr>td{border-right:1.5px solid var(--app-color-border-strong);border-bottom:1.5px solid var(--app-color-border-strong)}.tickets-table .ant-table-tbody>tr>td{min-width:0;overflow:hidden}.tickets-table .ant-table-cell-ellipsis .ant-typography{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tickets-table-multiline-cell{display:-webkit-box;overflow:hidden;line-height:1.35;white-space:pre-line;word-break:break-word;-webkit-box-orient:vertical;-webkit-line-clamp:2}.tickets-table-multiline-cell-secondary{color:var(--app-color-muted-text)}.tickets-table .ant-table-container table>thead>tr>th:last-child,.tickets-table .ant-table-container table>tbody>tr>td:last-child{border-right:0}.tickets-table .ant-table-thead>tr>th{position:relative}.tickets-table .resize-handle{position:absolute;right:-6px;top:0;width:12px;height:100%;cursor:col-resize;z-index:2}.tickets-table .resize-handle:after{content:"";position:absolute;right:5px;top:25%;width:2px;height:50%;background:var(--app-color-divider)}.tickets-table-header{display:flex;align-items:center;justify-content:space-between;gap:8px}.tickets-table-header-title{flex:1;min-width:0}.tickets-table-drag-handle{display:inline-flex;align-items:center;justify-content:center;width:20px;height:20px;color:var(--app-color-muted-text);cursor:grab;border-radius:4px}.tickets-table-drag-handle:hover{background:var(--app-color-primary-soft);color:var(--app-color-primary)}.tickets-table-drag-handle.is-disabled{cursor:default;opacity:.4;pointer-events:none}.ticket-list-item-wrap{display:flex;width:100%;justify-content:space-between;align-items:flex-start;gap:16px}.ticket-list-main{flex:1;min-width:0}.ticket-list-side{min-width:200px;margin-left:auto;align-items:flex-end;text-align:right;flex-shrink:0}.ticket-company-centered{width:100%;text-align:center}.ticket-card-b24-row{width:100%;display:flex;justify-content:flex-start}.ticket-card-top{width:100%;display:flex;align-items:flex-start;justify-content:space-between;gap:8px}.ticket-card-left{width:100px;min-width:70px;display:flex;flex-direction:row;align-items:flex-start;gap:4px}.ticket-card-number{width:auto;min-width:0;display:inline-block}.ticket-company-top{flex:1;text-align:center;align-self:center}.ticket-card-right{min-width:120px;display:flex;flex-direction:column;align-items:flex-end;gap:4px}.ticket-card-status-wrap{justify-content:flex-end}.ticket-card-assignee-right{text-align:right}.ticket-company-mobile{display:none}.compact-descriptions.ant-descriptions-bordered .ant-descriptions-item-label,.compact-descriptions.ant-descriptions-bordered .ant-descriptions-item-content{padding:7px 10px}.compact-descriptions.ant-descriptions-bordered .ant-descriptions-item-label{width:clamp(170px,18vw,260px);min-width:max-content;white-space:nowrap}.compact-descriptions.ant-descriptions-middle .ant-descriptions-item-label,.compact-descriptions.ant-descriptions-middle .ant-descriptions-item-content{padding-top:6px;padding-bottom:6px}.company-summary-card{width:fit-content;max-width:50%;min-width:max-content}.company-summary-card .ant-card-body{padding-left:20px;padding-right:20px}.company-details-page{display:flex;flex-direction:column;gap:12px;height:calc(100dvh - var(--app-header-message-offset) - 32px);min-height:0}.company-details-content{flex:1 1 auto;min-height:0}.company-details-content--single{overflow:auto;padding-right:4px}.company-network-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(520px,720px);gap:20px;align-items:stretch}.company-network-main,.company-network-aside{min-width:0;min-height:0}.company-network-main{overflow:auto;padding-right:4px}.company-network-aside-card{height:100%;min-height:0;display:flex;flex-direction:column}.company-network-aside-card .ant-card-body{flex:1 1 auto;min-height:0;max-height:none;overflow:auto;padding:18px}.company-network-tree{display:grid;gap:16px}.company-network-children-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.company-network-card{min-width:0;width:100%}.company-network-card .ant-card-body{min-width:0}.company-equipment-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(100%,340px),340px));gap:16px;width:100%;justify-content:start;align-items:start}.company-equipment-grid--compact{grid-template-columns:repeat(auto-fill,minmax(min(100%,280px),280px))}.company-equipment-grid__item{min-width:0;width:100%;max-width:340px}.company-equipment-grid--compact .company-equipment-grid__item{max-width:280px}.company-equipment-grid__item>.ant-card{width:100%}.ws-row-new>td{background:var(--app-color-row-highlight-bg)!important;box-shadow:inset 0 0 0 1px var(--app-color-row-highlight-border)}.ticket-overview-layout{display:grid;width:100%;grid-template-columns:minmax(0,1.55fr) minmax(560px,1fr);grid-template-areas:"main side";gap:12px;align-items:stretch;flex:1 1 auto;min-height:0}.ticket-overview-layout>*{min-width:0}.ticket-overview-main{grid-area:main;display:grid;grid-template-columns:minmax(0,1fr);grid-template-rows:fit-content(calc((100% - 12px)/2)) minmax(0,1fr);gap:12px;height:100%;min-height:0;min-width:0}.ticket-details-page{display:flex;flex-direction:column;gap:16px;height:calc(100dvh - var(--app-header-message-offset) - 32px);min-height:0}.ticket-details-header{flex:0 0 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34%,var(--app-color-border));border-radius:8px 8px 2px}.ticket-comment-bubble__meta{justify-content:space-between;width:100%}.ticket-comment-bubble__content{overflow-wrap:anywhere}.ticket-comment-bubble__content p{margin-bottom:.45em}.ticket-comment-bubble__content p:last-child{margin-bottom:0}.ticket-comment-bubble__content blockquote,.smart-ticket-editor__content blockquote{margin:6px 0;padding:6px 10px;color:var(--app-color-muted-text);border-inline-start:3px solid var(--app-color-primary);background:color-mix(in srgb,var(--app-color-primary-soft) 64%,transparent);border-radius:6px}.ticket-comment-bubble__actions{justify-content:flex-end;width:100%}.profile-notification-advanced{max-height:0;overflow:hidden;opacity:0;transform:translateY(-8px);transform-origin:top;pointer-events:none;transition:max-height .28s ease,opacity .22s ease,transform .22s ease}.profile-notification-advanced.is-open{max-height:220px;opacity:1;transform:translateY(0);pointer-events:auto}#inline-message-host{position:fixed;left:0;right:0;top:var(--app-header-message-offset);width:100%;max-width:none;transform:none;display:flex;justify-content:center;overflow:visible;z-index:1300;pointer-events:none}#inline-message-host .ant-message{position:static!important;width:auto;max-width:min(560px,calc(100vw - 32px));left:auto!important;right:auto!important;inset-inline:auto!important;top:auto!important;inset-block-start:auto!important;transform:none!important;margin:0;padding:0;text-align:center;pointer-events:none}#inline-message-host .ant-message-notice-wrapper{position:static!important;display:flex;justify-content:center;width:max-content;max-width:100%;left:auto;right:auto;top:auto!important;transform:none!important;margin-bottom:10px;margin-inline:0;pointer-events:auto}#inline-message-host .ant-message-notice-content{box-sizing:border-box;display:inline-flex;width:auto;max-width:100%;border-radius:14px;padding:10px 14px;border:1px solid var(--app-color-border);box-shadow:0 10px 28px #00000029}.inline-notification-stack{position:absolute;left:24px;bottom:86px;width:min(420px,calc(100% - 48px));max-height:min(50vh,calc(100% - 48px));overflow-y:auto;display:grid;gap:10px;z-index:20}.inline-notification-card{display:grid;gap:8px;border-radius:14px;padding:10px 12px;border:1px solid var(--app-color-border);background:var(--app-bg-container);box-shadow:0 10px 24px #00000024;cursor:pointer}.inline-notification-card__head{display:flex;align-items:center;justify-content:space-between;gap:8px}.inline-notification-card__text{display:-webkit-box;overflow:hidden;-webkit-line-clamp:2;-webkit-box-orient:vertical}#inline-message-host .ant-message-notice{width:max-content;max-width:100%;margin-inline:auto;box-sizing:border-box;transform:none!important}#inline-message-host .ant-message-notice-content{width:auto;max-width:100%;box-sizing:border-box;white-space:normal;overflow-wrap:anywhere}.ticket-overview-side-card{grid-area:side;min-width:0}.ticket-service-descriptions .ant-descriptions-item-content,.ticket-service-descriptions .ant-descriptions-item-label{min-width:0}.ticket-service-descriptions table{width:100%!important;table-layout:fixed!important}.ticket-service-descriptions .ant-descriptions-item-label{width:178px;min-width:178px;white-space:nowrap}.ticket-service-descriptions .ant-descriptions-item-content{overflow-wrap:anywhere;word-break:break-word}.ticket-service-descriptions .ant-space{max-width:100%}.ticket-service-descriptions .ant-space-item{min-width:0}.ticket-filter-popover-mobile-only{display:grid;gap:6px}.ticket-filter-popover-content.ant-space{width:420px;max-width:min(420px,calc(100vw - 40px))}.ticket-filter-popover-content .ant-select,.ticket-filter-popover-content .ant-picker,.ticket-header-search-controls{max-width:100%}.header-mobile-search-row{display:grid;grid-template-columns:minmax(0,1fr) 44px;align-items:center;gap:8px;width:100%;max-width:640px}.ticket-header-mobile-search.ant-input-search{width:100%;min-width:0}.ticket-header-mobile-search.ant-input-search .ant-input,.ticket-header-mobile-search.ant-input-search .ant-input-search-button{min-height:44px}.header-mobile-settings-button.ant-btn{width:44px;min-width:44px;height:44px}.header-mobile-settings-menu{width:min(420px,calc(100vw - 32px));max-height:min(72dvh,540px);overflow-y:auto;padding:2px}.header-mobile-account-actions{display:grid;gap:4px}.header-mobile-account-actions .ant-btn{min-height:40px;justify-content:flex-start}.tickets-workspace-card .ant-card-body{min-width:0}.tickets-mobile-summary-bar{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center;margin-bottom:12px;padding-bottom:12px;border-bottom:1px solid var(--app-color-border)}.tickets-mobile-summary-bar .ant-btn{min-height:40px}.tickets-filter-panel{display:grid;gap:12px;margin-bottom:12px;padding-bottom:12px;border-bottom:1px solid var(--app-color-border)}.tickets-filter-panel__summary{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center}.tickets-mobile-kicker,.tickets-mobile-total{display:block;line-height:1.25}.tickets-mobile-total{overflow-wrap:anywhere}.tickets-filter-panel__mode.ant-segmented{width:100%}.tickets-filter-panel__mode .ant-segmented-item{min-height:40px}.tickets-filter-panel__mode .ant-segmented-item-label{min-height:40px;line-height:40px}.tickets-filter-panel__quick{display:flex;gap:8px;overflow-x:auto;padding-bottom:2px;scrollbar-width:none}.tickets-filter-panel__quick::-webkit-scrollbar{display:none}.tickets-filter-panel__quick .ant-btn{min-height:40px;flex:0 0 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minmax(0,1fr);gap:8px;align-items:start;min-width:0}.ticket-mobile-card__number{font-weight:600;font-variant-numeric:tabular-nums;line-height:24px}.ticket-mobile-card__status{display:flex;justify-content:flex-end;flex-wrap:wrap;gap:4px;min-width:0}.ticket-mobile-card__status .ant-tag,.ticket-mobile-card__actions .ant-tag{margin-inline-end:0}.ticket-mobile-card__subject{display:-webkit-box;overflow:hidden;color:inherit;font-weight:600;line-height:1.35;overflow-wrap:anywhere;-webkit-box-orient:vertical;-webkit-line-clamp:2}.ticket-mobile-card__meta-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;min-width:0}.ticket-mobile-card__meta-grid>span,.ticket-mobile-card__comment{display:grid;gap:2px;min-width:0}.ticket-mobile-card__meta-grid .ant-typography,.ticket-mobile-card__comment .ant-typography{min-width:0;margin-bottom:0;overflow:hidden;text-overflow:ellipsis;overflow-wrap:anywhere}.ticket-mobile-card__comment .ant-typography:last-child{display:-webkit-box;white-space:normal;-webkit-box-orient:vertical;-webkit-line-clamp:2}.ticket-mobile-card__actions{display:flex;justify-content:space-between;gap:8px;align-items:center;min-width:0;padding:0 12px 12px}.ticket-mobile-card__actions .ant-btn{min-height:36px}.ticket-quick-preview-title{min-width:0}.ticket-quick-preview-title span,.ticket-quick-preview-title a{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-quick-preview-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.ticket-quick-preview-actions .ant-btn,.ticket-quick-preview-actions .ant-select-selector{min-height:40px}.ticket-quick-preview-status{width:220px;max-width:100%}.app-header-user-text{white-space:nowrap}.app-mobile-action-bar{position:fixed;right:10px;bottom:max(10px,env(safe-area-inset-bottom));left:10px;z-index:45;display:grid;grid-template-columns:repeat(auto-fit,minmax(64px,1fr));gap:4px;padding:6px;border:1px solid var(--app-color-border);border-radius:14px;background:var(--app-bg-container);box-shadow:0 12px 28px #00000029}.app-mobile-action-bar .ant-btn{min-width:0;min-height:44px;padding-inline:6px}.app-mobile-action-bar .ant-btn>span:not(.ant-btn-icon){overflow:hidden;text-overflow:ellipsis}.global-search-launcher{width:100%}.global-search-launcher--collapsed.ant-btn{width:40px;height:40px;border:1px solid var(--app-color-border);border-radius:12px;background:var(--app-bg-container);box-shadow:0 10px 24px #0000001f}.global-search-launcher--expanded{width:100%}.global-search-launcher__input.ant-input-affix-wrapper{min-height:46px;border-radius:14px;padding-inline:12px;background:linear-gradient(135deg,#1677ff14,#1677ff05);box-shadow:0 12px 28px #0000001a;transition:border-color .2s ease,box-shadow .2s ease,transform .2s ease}.app-main-header .global-search-launcher__input.ant-input-affix-wrapper{min-height:44px;border-radius:8px;background:var(--app-bg-container);box-shadow:none;transition:border-color .2s ease}.app-main-header .global-search-launcher__input.ant-input-affix-wrapper:hover,.app-main-header .global-search-launcher__input.ant-input-affix-wrapper-focused{box-shadow:none;transform:none}.global-search-launcher__input.ant-input-affix-wrapper:hover,.global-search-launcher__input.ant-input-affix-wrapper-focused{border-color:var(--app-color-primary);box-shadow:0 16px 32px #00000024;transform:translateY(-1px)}.global-search-popover-root{--ant-popover-box-shadow: none}.global-search-popover-root .ant-popover-inner{padding:0;border-radius:20px;background:transparent;box-shadow:none}.global-search-popover-root .ant-popover-inner-content{padding:0}.global-search-popover{display:grid;gap:16px;border:1px solid var(--app-color-border);border-radius:20px;padding:18px;background:var(--app-bg-container);box-shadow:0 20px 48px #0003}.global-search-popover--expanded{width:min(1040px,calc(100vw - 360px))}.global-search-popover--collapsed{width:min(920px,calc(100vw - 140px))}.global-search-popover__header{display:flex;align-items:center;justify-content:space-between;gap:12px}.global-search-popover__results{max-height:calc(100vh - 220px);overflow:auto;padding-right:4px}.ticket-overview-connection-grid,.ticket-overview-equipment-grid{display:grid;grid-template-columns:repeat(2,minmax(220px,1fr));gap:12px}.ticket-equipment-card .ant-card-body,.ticket-agent-equipment-group .ant-card-body{min-width:0}.ticket-equipment-card__header{width:100%;justify-content:space-between;align-items:flex-start}.ticket-agent-equipment-card__section{display:grid;gap:8px;min-width:0;padding-top:10px;border-top:1px solid var(--app-color-border)}.ticket-agent-equipment-card__badge-row{display:flex;justify-content:flex-end;min-width:0}.ticket-agent-badge{display:inline-flex;align-items:center;max-width:100%;min-height:22px;padding:0 7px;color:var(--app-color-primary);font-size:12px;line-height:20px;background:var(--app-color-primary-soft);border:1px solid var(--app-color-primary);border-radius:4px;cursor:pointer}.ticket-agent-badge:hover{filter:brightness(.98)}.ticket-equipment-copy-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;min-width:0}.ticket-equipment-copy-row{display:grid;grid-template-columns:minmax(0,1fr) 24px;gap:8px;align-items:center;width:100%;min-height:34px;padding:5px 7px;color:inherit;text-align:left;background:transparent;border:1px solid var(--app-color-border);border-radius:6px;cursor:pointer}.ticket-equipment-copy-row:disabled{cursor:default;opacity:.64}.ticket-equipment-copy-row:not(:disabled):hover{background:var(--app-color-primary-soft);border-color:var(--app-color-primary)}.ticket-equipment-copy-row__content{display:grid;min-width:0;gap:1px}.ticket-equipment-copy-row__label,.ticket-equipment-copy-row__value{min-width:0;overflow-wrap:anywhere}.ticket-equipment-copy-row__indicator{display:inline-flex;align-items:center;justify-content:center;color:var(--app-color-primary)}.ticket-latest-company-item{padding-inline:0!important}.ticket-number-cell-link{display:flex;align-items:center;min-height:38px;margin:-8px;padding:8px}@media(max-width:992px){.compact-descriptions.ant-descriptions-bordered .ant-descriptions-item-label{width:auto;min-width:140px;white-space:normal}.company-summary-card{width:100%;max-width:100%;min-width:0}.company-network-children-grid{grid-template-columns:1fr}.ticket-list-item-wrap{flex-direction:column;gap:10px}.ticket-list-side{width:100%;min-width:0;align-items:flex-start;text-align:left}.ticket-card-top{flex-wrap:wrap}.ticket-card-left{width:56px;min-width:56px}.ticket-company-top{display:none}.ticket-company-mobile{display:block}.ticket-card-right{flex-basis:100%;align-items:flex-start}.ticket-card-status-wrap{justify-content:flex-start}.ticket-card-assignee-right{text-align:left}}@media(max-width:1280px){.company-details-page{height:auto;min-height:0}.company-network-layout{grid-template-columns:1fr}.company-network-main,.company-details-content--single{overflow:visible;padding-right:0}.company-network-aside-card{height:auto}}@media(max-width:1760px){.ticket-overview-layout{grid-template-columns:minmax(0,1.25fr) 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64px)}.tickets-filter-panel__fields{grid-template-columns:1fr}.tickets-filter-panel__footer .ant-btn{width:100%;min-height:40px}.mobile-navigation-drawer .ant-drawer-content-wrapper{max-height:82dvh}.ant-drawer-bottom .ant-drawer-content-wrapper{bottom:0!important;max-height:calc(100dvh - 8px)}.mobile-navigation-drawer .ant-drawer-content{border-radius:16px 16px 0 0;overflow:hidden}.mobile-navigation-drawer .ant-drawer-body{max-height:calc(78dvh - 56px);overflow-y:auto;padding:8px 12px max(16px,env(safe-area-inset-bottom))}.mobile-navigation-drawer .ant-menu-item,.mobile-navigation-drawer .ant-menu-submenu-title{min-height:44px;line-height:44px}.ticket-mobile-card__actions{align-items:flex-start;flex-direction:column}.ticket-mobile-card__actions>.ant-space{width:100%;justify-content:flex-end}.ticket-quick-preview-drawer.ant-drawer-content-wrapper,.ticket-quick-preview-drawer .ant-drawer-content-wrapper{left:1px!important;right:1px!important;width:calc(100vw - 2px)!important;max-width:calc(100vw - 2px);transform:none!important;transition:none!important}.ticket-quick-preview-drawer .ant-drawer-body{max-height:calc(60dvh - 56px);overflow-y:auto;padding:12px}.ticket-quick-preview-drawer .ant-drawer-content{border-radius:16px 16px 0 0;overflow:hidden}.ticket-quick-preview-actions{display:grid;grid-template-columns:1fr}.ticket-quick-preview-status,.ticket-quick-preview-actions .ant-btn,.ticket-quick-preview-actions .ant-space{width:100%}.global-search-popover{padding:14px}.global-search-popover--expanded,.global-search-popover--collapsed{width:min(92vw,92vw)}}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--app-color-scrollbar);border-radius:4px}::-webkit-scrollbar-thumb:hover{background:var(--app-color-scrollbar-hover)}.agent-observation-row-highlight>td{animation:agent-observation-highlight 2s ease}@keyframes agent-observation-highlight{0%{background-color:#faad1459}to{background-color:transparent}}